Yes.

Depending on the item you wish to order, there are rushes available or expedited shipping methods at additional costs.

• Shipping Method & Estimated Delivery Time
• Shipping Notify / Tacking Order
• Return Policy

Shipping Method & Estimated Delivery Time

florasdress ships all items through Fedex / EMS International Air Express to world wide. The shipping time of FedEx usually takes 3-7 business days.

In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:

Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product. After we confirm the size with you though the email we will ship the dress out within 10-12 day.

Shipping Time: the period of time from when the item be shipped by Fedex / EMS to when it arrives at your door. It usually takes about 3 - 7 business days.

When your order is shipped, a notification will be sent to the email address you provided. You can find a tracking number in the Email and you can track the state of order online.

florasdress will notify our customer when order shipped

When your order is shipped, a notification will be sent to the email address you provided. You can find a tracking number in the Email and you can track the state of order online.

Important

You can change your shipping address after you placed an order, or we probably will cancel the order and refund the money to you. So please make sure you left the correct shipping address while you making the order.

Return Policy

florasdress wants customers to be happy. Sometimes a return is necessary to achieve customer satisfaction. Understanding that returns are appropriate for certain issues, we have set up a few guidelines to assure that returns are  handled properly and fairly:Returns may be considered under the following conditions only:

Cancellation

    Once Your order has been placed you may cancel within 24 hours or before work as begun on the production of Your order. Because all of Our designs are commissioned on a made to order basis We do not offer a refund once work has begun on Your design. If you are cancelling before work has begun then we will refund Your payment in full via whichever payment method you used.

Returns

    We guarantee that Our dresses will arrive in Good Condition, made to a high standard and be of the material, design and size that you Ordered. We do not provide a guarantee for the negligence of the shipping Company. If Your dress arrives and You are not satisfied with the condition of the package then ensure that you either refuse the delivery or contact the shipping company while the delivery person waits so that you can confirm Their procedure for receiving a damaged package. We do work with Our selected carriers to ensure that the package arrives in Good Condition, however should it arrive in an unsatisfactory state it is the responsibility of the Delivery Company to reimburse Their damage.

    First: If the item is defective, please notify us within 2 days of delivery.

    Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.

    Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.

We will give you an order number after you pay. You can track your order by using the order number on our website. You can also contact our customer service with email or using the live-support service.